Refund and Cancellation Policy

1. Scope

This policy applies to all bookings made through the Bookly Now platform, whether initiated by the customer directly or through a service provider.

2. Cancellation Window

Customers are entitled to cancel their booking without charge if the cancellation is made at least 24 hours before the scheduled service appointment.

No refund will be issued for cancellations made less than 24 hours before the appointment, unless the cancellation is due to documented exceptional circumstances or a failure on the part of the service provider.

3. Refund Eligibility

A full refund is due in the following cases: cancellation more than 24 hours before the appointment; cancellation by the service provider; or a documented technical error attributable to the platform.

No refund is due in cases of: significant lateness on the part of the customer; no-show; or cancellation within 24 hours of the appointment without an exceptional justification.

4. Refund Processing Timeline

Approved refund requests are processed within 7 to 14 business days from the date of confirmation. The time for the amount to appear in the customer's account depends on the policies of their bank or card issuer.

5. No-Show Policy

If a customer fails to attend at the scheduled time without prior notice, the booking is deemed completed and no refund is due. Customers are strongly advised to contact the service provider or the platform as soon as possible if they are unable to attend.

6. Payment Gateway

All refunds are processed through Paymob, a licensed payment gateway in the Arab Republic of Egypt. Refunds are subject to the policies and regulations of Paymob and the relevant Egyptian regulatory authorities.

7. Disputes

In the event of a dispute relating to a refund, please contact our support team in the first instance.

Unresolved disputes may be referred to the competent regulatory authorities in the Arab Republic of Egypt. Contact us at: [email protected]