Service Delivery Policy
Icoresoft for Advanced Technical Software Development and Solutions is an entirely digital platform. Our operations do not involve the shipment of any physical products. This policy explains how our digital services are delivered.
Last updated: April 19, 2026
1. Nature of the Service
The platform provides entirely digital services, including hosted booking pages, appointment management, and payment processing.
Our services do not involve the delivery of any physical products or shipped goods.
2. Service Access Delivery
The customer receives booking confirmation immediately upon completion of payment or selection of the pay-at-branch option.
Delivery of the service is deemed complete upon booking confirmation and the granting of access to the customer's appointment details.
3. Booking Confirmation
The customer receives an immediate confirmation containing the appointment details: date, time, service provider name, and branch location. Confirmation is delivered via SMS or email (if the customer has provided their email address).
4. Service Interruptions
In the event of a technical interruption affecting access to a booking, the platform undertakes to notify affected users as soon as possible.
The platform endeavours to maintain an uptime of no less than 99% per calendar month.
5. Service Level Agreement
The platform processes booking confirmations immediately upon payment completion.
Should a confirmation fail to be delivered due to technical reasons, the support team will contact the customer within 24 hours.
To report any issue relating to your booking confirmation, please contact us at: [email protected]